Emergency Veterinary Hospital at 1655 South Valley Drive in Rapid City, South Dakota

Customer Reviews about Emergency Veterinary Hospital

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  I really hope you can take your low reviews into consideration and educate your staff on the importance of good customer service. I had to ask staff their names and their positions - then still received rude replies. Most of your customers are going to be in a very vulnerable position as their loved ones are obviously not in good health --- please work on your empathy, bedside manner, and ability to communicate effectively with others. I understand you may be tired, work long days/nights - but we all do. Strive to be a place people want to take their pets - not a place we have to, as you're the only 24 hour option. I think not only would your customers be more satisfied, but maybe your staff's moral would improve as well.
  November 13, 2017

  by Ashley Bernard
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  Absolutely horrible clinic! Unfortunately, I had to put my dog down a month ago at this place. Like any vet clinic they give you the options of cremating and taking home the remains and also a paw print. Other places I have been to and heard about give you a nice wooden box with the remains and a ceramic paw print you can hang up or display. This place gave me my dogs remains in two cheap cardboard cylinders and a paw print on a piece of paper! Also, the paw print was so light you can barely make it out. Oh and the best part is they charged over $200 for these services!!! I am writing this with the hope of informing other people of what to expect if they unfortunately have to put a pet down at this establishment.
  October 13, 2017

  by Ryan Bingham

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About Emergency Veterinary Hospital in Rapid City